Privacy Policy

1. About This Policy

1.1. This is the Privacy Policy for BanckTechAi, located at UK - Peel House, 34-45 London Road, Morden London, United Kingdom, SM4 5BT (hereinafter “BanckTechAi”). In this Privacy Policy, the terms “we”, “us” and “our” refer to BanckTechAi.

1.2. This Privacy Policy describes how we may collect, use, disclose and process your personal data when you:

• 1.2.1. Access or use our website (bancktechai.com), its subdomains and services including our proprietary bots (“Website”); and/or
• 1.2.2. Provide us with your personal data.

1.3. We will only use your personal data where you have given us your consent or where we have another lawful basis for doing so, and in the manner set out in this Privacy Policy.

1.4. By providing us with personal data, you acknowledge that our collection, use, disclosure and processing of personal data will be in accordance with this Privacy Policy, including, for the avoidance of doubt, the cross-jurisdictional transfer of your data. DO NOT provide any personal data to us if you do not accept this Privacy Policy.

1.5. This Privacy Policy supplements but does not supersede or replace any consents you may have provided to us, or any other agreements or arrangements that you may have with us, in respect of your personal data.

1.6. Our Website may contain links to other websites that are not owned or maintained by us. These links are provided only for your convenience. You may also be accessing our Website through third party websites and/or platforms. This Privacy Policy only applies to our Website. When visiting these third party websites, their privacy policies apply.

1.7. If you have any feedback or issues in relation to your personal data, or about this Privacy Policy, or wish to make a complaint to us, you may contact our Data Protection Officer at:

. When you contact us, we may require that you submit certain forms or provide additional information, including verification of your identity, before we are able to respond.

2. Amendment to This Privacy Policy

2.1. We may amend this Privacy Policy from time to time without notice to you, in compliance with applicable laws or as we update our data usage and handling processes. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Privacy Policy will take effect when made available on the Website. If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how or why we use personal data, we will notify you by way of a prominent notice on the Website or, if we have your email address, by email.

3. What Personal Data We May Collect

3.1. 'Personal data' is data that can be used to identify a natural person. The types of personal data we may collect include:

• 3.1.1. Identity and Contact Data – your name, address, contact details, telephone numbers, email address, geographic location;
• 3.1.2. Feedback, messages and survey responses – any messaging you send us in a service request, question or concern including via email, telephone or via the Website;
• 3.1.3. Personal data collected from cookies and similar technologies – including IP addresses, browser and device information, ISP, referring/exit pages, files viewed on our Website, operating system, date/time stamp, and clickstream data;
• 3.1.4. Other information – any other information of a personal nature that you voluntarily provide to us.

3.2. We may collect personal data that you voluntarily provide to us; from third parties; or through your use of our digital technologies and services. Your decision to provide personal data is voluntary, but withdrawal of consent may limit our ability to provide certain services.

3.3. In certain circumstances, you may also provide us with personal data of persons other than yourself (such as family members and friends). You represent and warrant that you have informed such individuals of this Privacy Policy and obtained their consent.

3.4. You are responsible for ensuring that all personal data you provide is true, accurate, complete, and up-to-date.

3.5. Our Website and/or services are not intended for children or minors. If you are a parent or guardian and believe your child has provided personal data without your consent, please contact us.

4. How We Collect Personal Data

4.1. We collect personal data relevant to our relationship with you through various channels, such as:

• 4.1.1. When you access, download, or use our Website and services;
• 4.1.2. When you authorize us to obtain your personal data from a third party;
• 4.1.3. When you enter into agreements with us;
• 4.1.4. When you transact with us, contact us, or request that we contact you;
• 4.1.5. When you request to be included in our mailing list;
• 4.1.6. When we seek information about you in connection with your relationship with us; and
• 4.1.7. When you submit your personal data for any other reason.

4.2. We may also collect personal data from third party sources, such as authorized data providers or from family and friends.

4.3. Cookies: We may use cookies to track your visit and improve your experience. Cookies are small pieces of data stored on your device, and you can change your browser settings to disable them, though some functionality may be affected.

4.4. Google Analytics: We may use third-party analytics services (e.g., Google Analytics) which may use cookies to collect and analyze usage data.

4.5. Unique Identifier: We may assign you a unique internal identifier to help track your visits and personalize your experience.

5. What We Do With Your Personal Data

5.1. We collect, use, disclose, and process your personal data when:

• 5.1.1. You have voluntarily provided your personal data;
• 5.1.2. You have given your consent;
• 5.1.3. It is necessary to comply with legal or regulatory obligations;
• 5.1.4. It supports our legitimate business interests; and
• 5.1.5. It is necessary for transactions or services you request.

5.2. We use your personal data for various purposes including facilitating transactions, website usage, communications, dispute resolution, administrative tasks, research and analysis, security, compliance, and managing third-party relationships.

5.3. We may also process your data for our legitimate business interests, such as managing our business and protecting our rights.

5.4. For marketing purposes, we may use your personal data if you have provided consent. You may withdraw consent at any time.

5.5. We may process your data if required by law (e.g., for law enforcement or legal defense).

5.6. We may use your personal data to contact you via post, email, SMS, telephone, or other means. You may restrict or opt out of such communications.

6. Use of Automated Data Collection Technologies

We may collect data using automated technologies such as cookies to improve our products and services. For more information, please refer to our Cookies Policy.

7. Disclosure of Personal Data

7.1. We may share your personal data with our related parties for providing our services, managing our operations, and ensuring compliance.

7.2. We may disclose your data to third parties under the following circumstances:

• 7.2.1. Third-party service providers (e.g., technology, data, insurance, accountants, lawyers, auditors);
• 7.2.2. Other users or third parties for transactions;
• 7.2.3. Third parties to fulfill requested products or services;
• 7.2.4. Authorities, governments, or law enforcement as required;
• 7.2.5. Prospective purchasers if discussing or transferring part or all of our business;
• 7.2.6. A buyer in a reorganization or sale, ensuring continuity of service;
• 7.2.7. In defending legal claims.

7.3. When disclosing to third parties, we ensure that your personal data is protected in accordance with applicable laws.

8. Transfer of Personal Data to Other Countries

8.1. We may transfer your personal data to jurisdictions where we operate or to third parties.

• 8.1.1. From the jurisdiction where it is collected to other jurisdictions;
• 8.1.2. To third parties in other jurisdictions.

8.2. Safeguards: When transferring your data internationally, we ensure that it is protected in accordance with this Policy and applicable laws using appropriate safeguards such as EU Model Clauses or adequacy decisions.

9. Security and Retention of Personal Data

9.1. We take reasonable precautions to safeguard your personal data; however, you agree not to hold us liable for losses resulting from unauthorized access beyond our control.

9.2. We do not guarantee complete protection from vulnerabilities such as malware. Sending data electronically is at your own risk.

9.3. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to meet legal obligations.

9.4. In some cases, we may anonymize your data so that it can no longer be associated with you, and such anonymized data may be used without restriction.

10. Our Rights

10.1. Depending on your jurisdiction, you may have rights regarding our collection, use, disclosure, and processing of your personal data, including:

• 10.1.1. Access – to view the personal data we hold about you.
• 10.1.2. Correction – to correct incomplete or inaccurate data.
• 10.1.3. Erasure – to request deletion of your personal data.
• 10.1.4. Restriction – to request restriction of processing.
• 10.1.5. Portability – to request transfer of your data to another party.
• 10.1.6. Objection – to object to processing based on legitimate interests.

10.2. We may refuse certain requests if the data is required for legal claims or if compelling legitimate grounds exist.

11. Amendment to This Privacy Policy

11.1. We may amend this Privacy Policy from time to time without notice, and the updated Policy will supersede earlier versions. The updated Privacy Policy will take effect once made available on our Website. If changes significantly affect your rights or how your personal data is used, we will notify you via a prominent notice on our Website or by email.

12. Contact Information

If you have any feedback, issues, or complaints regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at:

. We may require additional information, including verification of your identity, before responding.